Dr. Mohamed Awad:
- Coming soon: Official launch of the Investor Complaints Platform.
- The new platform provides investors with a simple and user-friendly process for submitting complaints, supported by defined response timeframes.
- An effective tool for monitoring the efficiency of Egypt's investment ecosystem through measurable performance indicators benchmarked against international standards.
- Coordination with all relevant investment stakeholders to enhance the speed and efficiency of responses and ensure uninterrupted service throughout the week.
In implementation of the directives of Dr. Mohamed Farid, Minister of Investment and Foreign Trade, to unify the channels for receiving investor complaints and ensure their transparent and professional follow-up and resolution, Dr. Mohamed Awad, GAFI CEO, reviewed the final preparations for the launch of the Investor Complaints Platform (Investorcomplaints.gafi.gov.eg), ahead of its official launch in the near future.
Dr. Mohamed Awad stated that the new platform offers investors a seamless and user-friendly experience for submitting complaints and suggestions, with clearly defined response timeframes. Investors will also be able to track the status of their complaints through a reference number until resolution, in addition to evaluating their level of satisfaction with the services provided.
He added that the platform will serve as an effective tool for monitoring the performance and efficiency of Egypt's investment ecosystem through measurable indicators that can be benchmarked against international standards. It will also provide decision-makers with real-time reports to support informed decision-making and facilitate analysis of the investment landscape in Egypt.
Dr. Awad reviewed the process for submitting complaints through the platform, beginning with accessing the portal and registering a complaint, followed by tracking its progress using the reference number assigned to each case, and concluding with its resolution and the submission of service satisfaction feedback. He noted that GAFI will intensify awareness efforts among the investor community to promote the platform during the coming period.
He further emphasized that GAFI is committed to providing all the technical and human resources required to ensure the platform's optimal operation. GAFI also utilize artificial intelligence tools to analyze trends and enable the intelligent classification of complaints, suggestions, and inquiries.
Dr. Awad explained that GAFI has established an integrated coordination framework with all authorities concerned with investment affairs to improve the speed and efficiency of complaint handling, ensure the continuity of service throughout the week, and work collaboratively to further enhance the platform in line with investors' feedback and evolving needs.
